What's bizaare is the mix. I have to think that something like this is going on:
The manufacturer makes the parts in batches. Each batch gets run through and stamped at the same time. When ACS or Vans calls with an order, they just ship out what they have. Sometime's they've made it through the stamping process and other times they haven't but they just ship out what the have. That's the only scenario that makes sense to me.
The troubling part, though, is wondering what else they're skipping. Nobody (i.e. Vans or ACS) has yet to explain WHY the things are coming unstamped. That leaves a big question mark and erodes trust. It's probably not a big deal but how can anyone know that? How do we know we're not getting a rejected lot that failed QC and therefore they never bothered stamping them? It's really difficult to regain this kind of trust. The fact that this is a simple question that's dragged on for weeks makes it 10 times worse and makes it look as though there IS something to hide.
Not a biggie, though. Just keep sending them back. If we just refuse to accept them, one of them will eventually take the time to call their suppliers and get a straight story.
The manufacturer makes the parts in batches. Each batch gets run through and stamped at the same time. When ACS or Vans calls with an order, they just ship out what they have. Sometime's they've made it through the stamping process and other times they haven't but they just ship out what the have. That's the only scenario that makes sense to me.
The troubling part, though, is wondering what else they're skipping. Nobody (i.e. Vans or ACS) has yet to explain WHY the things are coming unstamped. That leaves a big question mark and erodes trust. It's probably not a big deal but how can anyone know that? How do we know we're not getting a rejected lot that failed QC and therefore they never bothered stamping them? It's really difficult to regain this kind of trust. The fact that this is a simple question that's dragged on for weeks makes it 10 times worse and makes it look as though there IS something to hide.
Not a biggie, though. Just keep sending them back. If we just refuse to accept them, one of them will eventually take the time to call their suppliers and get a straight story.