Well, let me tell you about Jeppesen.
We contacted them first about two years ago. We first dealt with the U.S. branch which seemed fine and very helpful. Then they discovered that we are not in their hemisphere and had to hand us over to Frankfurt/Germany as they are responsible for dealing with us. What followed was a case study in what can only be described as the most inefficiant and unhelpful organization we have sofar dealt with. It takes months to answer an e-mail. The person you are dealing with is either on holiday or at some exibition or whatever. We got absolutely nowhere except getting the comment that "Enigma is a nice name of historical importance". Eventualy I gave up.
We are now dealing with them in the U.S. again via our U.S. based operations but they are for now on the second burner - we are putting all effort into PocketFMS as we feel this is more relevant for our kind of flying, is cheaper for the user, has a 2 hour update cycle and you can contribute your own airfield/airspace/whatever at any time, right down to a little private strip if you like. This has allready resulted in a great database for Europe and many other countries and it is starting to catch on in the U.S. as well.
With PocketFMS you can download a free flight planner for a windows or pocket PC and you can register for a free one month access to all data (ALL of it, World wide). You can become a volunteer if you want to take care of submitting and maintaining data for your area (in this case you are don't have to pay for your subscription). If you just want to have continued data access you enter into a subscription which is currently set at 150 Euros/year for anytime access to all data. More details on this at
www.PocketFMS.com
Once PocketFMS is complete (we are expecting release of this in January), we will tackle Jeppesen once more.
Rainier
CEO MGL Avionics