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  #1  
Old 08-26-2017, 06:37 PM
Wayne's Avatar
Wayne Wayne is offline
 
Join Date: Jan 2005
Location: Rocky Mountain House, AB
Posts: 107
Default Heads up to Canadians & Garmin GDL51

I was excited to get my GDL 51 so i could have XM weather & Sat radioi on my G3x touch & Ipad thru Garmin Pilot.
I phoned XM to transfer my weather subscription (which I've had for many years) from my Aera 560 to the GDL 51.
They made the transfer, charged me $15 for the service and I thought we were in business....NOT
2 days, many phone calls and still no weather (I did get the XM radio transfered no problem)
Last phone call was close to an hour while the service rep kept consulting with what she called "the back office"
Two reasons were given to not transferring the weather.
1. Im Canadian and we cannot transfer the weather to a Canadian?? (Im serious)
2. The GDL unit is too new and they cannt automatically change it over and it will take human intervention to do it and will take 24 to 48 hours.

End of the day, i needed wx to come back home so transferred it back to the Aera 560 and will try again Monday morning to get to the bottom of this.

Just a heads up

Fly Safe
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Wayne
RV 7 "eh?" C-GOYA - 420 hrs
RV 10 C-GOOH - 350 hrs
R44 160 hrs
grounded by stroke Sept 3/07 - and back flying Feb 2010. Don"t ever take flying for granted !
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  #2  
Old 08-27-2017, 11:00 AM
Ron B. Ron B. is offline
 
Join Date: Nov 2007
Location: Yarmouth, Nova Scotia
Posts: 2,115
Default

Just went through this. No one at the XM call center knows of the problem but Sirius xm Canada is having issues. Finally resolved my issue at OSH with the rep. there. He was full aware of the issue and I'm now operating on XM Canada USA account. PM me if you require his direct #.
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  #3  
Old 09-26-2017, 07:33 PM
DerekS DerekS is offline
 
Join Date: Apr 2013
Location: Ontario, Canada
Posts: 35
Default Garmin GDL51 & Canada

Hi Wayne,

Just wondering if you managed to solve the issue. Very tempted by the GDL 51 but if the folks at XM haven't figured out the logistics for those of us north of the 49th it is a bit light to make a good paperweight.

Thanks,

Derek
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  #4  
Old 09-26-2017, 10:42 PM
Wayne's Avatar
Wayne Wayne is offline
 
Join Date: Jan 2005
Location: Rocky Mountain House, AB
Posts: 107
Default

the answer is....yes and no
I phoned XM USA and they arranged to get me the wx but XM Canada still cant figure it out. Not sure what is going on there but i get the feeling there is some technological challenges. I will PM you some contact info to help you
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Wayne
RV 7 "eh?" C-GOYA - 420 hrs
RV 10 C-GOOH - 350 hrs
R44 160 hrs
grounded by stroke Sept 3/07 - and back flying Feb 2010. Don"t ever take flying for granted !
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  #5  
Old 09-27-2017, 08:40 AM
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Snowflake Snowflake is offline
 
Join Date: Oct 2009
Location: Victoria, BC, Canada
Posts: 2,952
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Out of curiosity, what are people paying for an XM radio and weather subscription here in Canada? And does the weather cover both US and Canada, or just Canada?
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1996 RV-6 "Tweety" C-FRBP (formerly N196RV)
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  #6  
Old 09-27-2017, 10:29 AM
Ron B. Ron B. is offline
 
Join Date: Nov 2007
Location: Yarmouth, Nova Scotia
Posts: 2,115
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I forget what the subscription is but you will need to purchase two packages to get both Canada and the US. I do believe there is a discount if you buy the two together. My 796 will only run one at a time, I've never switched it to Canada as the US package overlaps Canada enough for me to get by. It covers most of Nova Scotia , all but less than a mile from my strip CLE4.
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