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  #1  
Old 05-19-2017, 11:39 PM
Thor RV10 Thor RV10 is offline
 
Join Date: Feb 2016
Location: Stanwood, Wa
Posts: 21
Thumbs up Rob Hickman at Advanced Flight Systems

Since working with Rob Hickman on my panel I have been very impressed with how he and his son Jeffrey will go out of their way to help me out with issues from time to time. Someone from Dynon referred Rob to me as they suggested my complicated panel would benefit from having him get involved with the design. Anyways, often times these issues have nothing to do with Rob's excellent quality engineering and end product. One example of this was today when I needed a new butyl tube from Vans Aircraft. Rob sent his son Jefferey by Vans to pick up the tube for me as he was driving up to Arlington (AWO). He also sorted out some bad advice in regards to Grove wheels and the type of tube required.

I cannot say enough good things about the 5800 panel and overall quality of Rob and the team's end product. Their service alone is enough to insure my loyalty for many years to come. I would definitely recommend these fine people as they have gone out of their way many times now.
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  #2  
Old 05-20-2017, 08:37 AM
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JonJay JonJay is offline
 
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Location: Battleground
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Not surprising. Rob and family are solid people that get it. Jeffery had an early start in avaiation. I remember visiting Rob and Jenny a few hangars down when she was till pregnant. I guess you could say he was born into it.
It has been fun following Rob and family through their "great American story". They earned their success with their brains, hard work, and, always, a customer first attitude.
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  #3  
Old 05-20-2017, 08:38 AM
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Jesse Jesse is offline
 
Join Date: May 2005
Location: X35 - Ocala, FL
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Rob and his whole team provide the best service of any company I have ever dealt with. Others are good. These guys are great. The fact that their first option when calling in is service demonstrates where their focus is. Great people!
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  #4  
Old 05-20-2017, 09:23 AM
Jpm757 Jpm757 is offline
 
Join Date: May 2013
Location: Sherman, CT
Posts: 215
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DITTO!
You couldn't ask for a nicer bunch of people. We are fortunate to have them in the RV community.
Not to mention they have a terrific product!

Jake
RV7 N767T
AFS 5600 quick panel
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  #5  
Old 05-20-2017, 10:12 AM
vic syracuse vic syracuse is offline
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I think they are the most responsive of all of the glass panel providers, and it is Rob that sets that tone. Rob treats his customers like they are family (and he has a wonderful family).

Vic
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  #6  
Old 05-20-2017, 11:00 AM
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BruceEicher BruceEicher is offline
 
Join Date: Feb 2012
Location: Wilsonville/Aurora KUAO Oregon
Posts: 686
Thumbs up

I too have had many of the same great experiences, and I had bought Dynon Skyview before they merged. The Hickman's still gave me first class service.

But if it is beer brewing day for Rob, all bets are off!
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  #7  
Old 05-24-2017, 06:05 AM
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ackselle ackselle is offline
 
Join Date: Feb 2014
Location: Steinbach, MB, Canada
Posts: 23
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I've got to chime in here...I purchased an RV-7 Advanced Quick panel (Dynon VFR) for my project.....first, I must say, the installation went flawlessly. Just drop it in. All the testing had already been done at the factory. By far the most work was connecting all the engine sensors to the EMS module. Once that was done, I simply connected the pre-made cables to the Quick Module, and voila, the panel came to life. I had exactly 2 issues...1) my CHT leads were connected in reverse polarity, so my CHTs were showing negative temps as the engine was warming. Simple and quick fix. 2) I needed the system to reconfigure itself and find the autopilot servos and update the firmware before they became live. Again....the Dynon team responded to my question immediately, and I was "live" within an hour of submitting my question.

Rob and his team were simply phenomenal in answering any questions I had. And to say they are responsive is a vast understatement. They respond to e-mail requests and phone calls immediately. There was a time or two when I had to wait until morning as I was working late....but I think that's OK too.

Along with their responsiveness, the Dynon user forum has also been super helpful (and responsive) with any questions relating to adding additional features, configuring..or just plain updating maps.

OK....I sound like I'm gushing. But they deserve it!

Thanks guys!
Cheers,
Ackselle
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  #8  
Old 05-24-2017, 06:42 AM
John Owen John Owen is offline
 
Join Date: May 2011
Location: Liberty, MO
Posts: 178
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Quote:
Originally Posted by Thor RV10 View Post
Since working with Rob Hickman on my panel I have been very impressed with how he and his son Jeffrey will go out of their way to help me out with issues from time to time. Someone from Dynon referred Rob to me as they suggested my complicated panel would benefit from having him get involved with the design. Anyways, often times these issues have nothing to do with Rob's excellent quality engineering and end product. One example of this was today when I needed a new butyl tube from Vans Aircraft. Rob sent his son Jefferey by Vans to pick up the tube for me as he was driving up to Arlington (AWO). He also sorted out some bad advice in regards to Grove wheels and the type of tube required.

I cannot say enough good things about the 5800 panel and overall quality of Rob and the team's end product. Their service alone is enough to insure my loyalty for many years to come. I would definitely recommend these fine people as they have gone out of their way many times now.
I met Rob at OSH and he spent a lot of time talking me through the options. My 5600 system is now installed (thanks, Jesse). I had a couple of gremlins that Shawn in service very patiently walked me through. I just called him a couple days ago and he gave me advice (I haven't had a chance to try it out-who knew that an impulse mag feed could cause an erratic tach reading.....?).

I am very happy with AFS and my decision to install it.

John
RV-8
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  #9  
Old 05-24-2017, 08:31 AM
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RV7Guy RV7Guy is offline
 
Join Date: Jan 2005
Location: Chandler, AZ
Posts: 2,816
Default Indeed

Without question one of the most responsive providers in the business. What I like is that it is a family business. We are fortunate in the Experimental world to have such great companies.

Thanks Rob and Jen!!! And, of course the rest of their family and all other AFS staff!!!
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  #10  
Old 05-24-2017, 10:10 AM
jearly jearly is offline
 
Join Date: Jul 2013
Location: Prosser, WA
Posts: 11
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+1 for the compliments to Rob, Jenny and the Team at AFS. Always a friendly greeting and always willing to go above and beyond to help us through our many questions Keep up the great work!
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