VansAirForceForums  
Home > VansAirForceForums

- POSTING RULES
- Donate yearly (please).
- Advertise in here!

- Today's Posts | Insert Pics

  #21  
Old 11-15-2019, 03:18 PM
mdaniell mdaniell is offline
 
Join Date: Oct 2009
Location: Albury, NSW, Australia
Posts: 16
Default

I too have a Sorcerer which chose this time to "loose the plot". I've spent the past few weeks jumping through hoops TT>BK>TT>BK>TT>MidCoast. No response from MidCoast yet. The Sorcerer's a great autopilot. Those I've spoken to have been courteous and empathetic. Spent the time improving my hand flying skills.
Reply With Quote
  #22  
Old 11-15-2019, 06:05 PM
TruTrakAndrew's Avatar
TruTrakAndrew TruTrakAndrew is offline
 
Join Date: Nov 2009
Location: Fayetteville, AR
Posts: 139
Default

Shoot me an email with your issues and I will see what I can do. Sorcerers are a little more of an issue than some of the other products, due to some obsolescence issues. Give me a shout and Iíll walk through some trouble shooting stuff with you. If we canít work it out via email, Iíll figure out a way to get you take care of.

Thanks!
__________________
Andrew Barker
BendixKing
TruTrak

RV-4 214NY "Carrie Ann"
RV-10 989TS
Always flying someone else's airplane too
EAA - 309420
Reply With Quote
  #23  
Old 11-16-2019, 09:13 AM
Canadian_JOY Canadian_JOY is offline
 
Join Date: Aug 2007
Location: Ontario, Canada
Posts: 2,137
Default

Thank you for sharing this information, Andrew.

One last question, if I may... In speaking with several avionics shop owners it has become painfully clear that BK is going through a major overhaul of their dealer network, and is essentially driving many of their long-standing dealers to give up the BK dealership.

This information is also confirmed on several other aviation discussion forums where dealers indicate BK sets sales thresholds at impossibly-high levels, thus dealers can't meet minimum sales requirements (especially given the paucity of viable BK products and their "come from behind" market position after having abandoned their loyal customer base many years ago).

Your note makes mention of getting support through the BK dealer network. What's the plan to expand rather than contract that network?

Will amateur-built aircraft owners be able to buy direct rather than through a BK dealer?

Will amateur-built aircraft owners be able to obtain service directly from BK R&O centers rather than having to go through a local dealer? The steadfast insistence by BK that builders go through a dealer effectively made BK's KSN770 GPS navigator a stillborn product in the experimental market. I've spoken to BK reps at length about this disincentive at Oshkosh - I'm wondering if anything I said actually sunk in?

As you can tell, I'm far less than luke-warm about BK, having formerly been a BK dealer and service centre. I'm really, really hoping there's a change for the better coming our way, otherwise BK will continue to be shunned by the market. Unfortunately that now means TruTrak products could likewise be shunned - that would be a tragedy.
Reply With Quote
  #24  
Old 11-18-2019, 01:51 PM
TruTrakAndrew's Avatar
TruTrakAndrew TruTrakAndrew is offline
 
Join Date: Nov 2009
Location: Fayetteville, AR
Posts: 139
Default

Quote:
Originally Posted by Canadian_JOY View Post
Thank you for sharing this information, Andrew.

One last question, if I may... In speaking with several avionics shop owners it has become painfully clear that BK is going through a major overhaul of their dealer network, and is essentially driving many of their long-standing dealers to give up the BK dealership.

This information is also confirmed on several other aviation discussion forums where dealers indicate BK sets sales thresholds at impossibly-high levels, thus dealers can't meet minimum sales requirements (especially given the paucity of viable BK products and their "come from behind" market position after having abandoned their loyal customer base many years ago).

Your note makes mention of getting support through the BK dealer network. What's the plan to expand rather than contract that network?

Will amateur-built aircraft owners be able to buy direct rather than through a BK dealer?

Will amateur-built aircraft owners be able to obtain service directly from BK R&O centers rather than having to go through a local dealer? The steadfast insistence by BK that builders go through a dealer effectively made BK's KSN770 GPS navigator a stillborn product in the experimental market. I've spoken to BK reps at length about this disincentive at Oshkosh - I'm wondering if anything I said actually sunk in?

As you can tell, I'm far less than luke-warm about BK, having formerly been a BK dealer and service centre. I'm really, really hoping there's a change for the better coming our way, otherwise BK will continue to be shunned by the market. Unfortunately that now means TruTrak products could likewise be shunned - that would be a tragedy.
Yes, there are LOTS of changes going on with the BK network. I am personally very involved in a lot of these changes (beginning a couple of months ago, of course). There were some missteps in the past, but we are working really hard to correct those.

The purchasing requirements have been adjusted to reflect the products and prices available today. As an example, all of the TT dealers that came over were grandfathered in for the remainder of the year and if they happen to be both TT and BK dealers (many were) their sales numbers for the entire year were combined. The BK network was made much larger when all of the TT dealers were added into the fold, and we are looking forward to getting all of the new dealers up to speed on the new product offerings.

I am not claiming that we have corrected all of the errors made, but we are working hard to do so. There are new sales bulletins coming soon regarding over the counter sales, as well as we are working to ensure that all experimental folks have affordable access to TT / BK products. Yes, we are working to transition the direct sales model that TT had as well. Yes, experimental folks can go directly to the R&O network...in fact that transition has already begun.

There are a lot of great people working on our team that are VERY interested in helping to grow BK and offer our customers / future customers great products at great value. This includes service and support after the sale.

I am very confident in our direction and the changes we are trying to implement that will help customers and dealers have confidence in us going forward. I will personally be fighting for that every day. It is why I am here.

Thanks for your great questions!
__________________
Andrew Barker
BendixKing
TruTrak

RV-4 214NY "Carrie Ann"
RV-10 989TS
Always flying someone else's airplane too
EAA - 309420
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -6. The time now is 05:56 AM.


The VAFForums come to you courtesy Delta Romeo, LLC. By viewing and participating in them you agree to build your plane using standardized methods and practices and to fly it safely and in accordance with the laws governing the country you are located in.