I wanted to let you all know about my recent very positive experience with Marvin Homsley of Smoke System Helper http://www.smoke-system-helper.com/
I'm installing a smoke system in my RV-8.
Yesterday, I decided to buy a solenoid and ordered one from Marvin via his website. This morning I called him to see if I could add on a couple 90* fittings that I realized I needed. I was hoping to combine the order to save a few bucks on shipping.
Marvin told me my order for the solenoid was already at the Post Office. That alone is pretty impressive. Marvin gets up early apparently. For that I'm grateful.
Later I received a voicemail from Marvin indicating he went back to the Post Office, found my package had not shipped yet and took the time to combine/consolidate my parts order into one package and refund my shipping fees for the second order. He didn't have to do that but did.
Marvin is a great guy and provides outstanding customer service.
Thank you Marvin!
I'm installing a smoke system in my RV-8.
Yesterday, I decided to buy a solenoid and ordered one from Marvin via his website. This morning I called him to see if I could add on a couple 90* fittings that I realized I needed. I was hoping to combine the order to save a few bucks on shipping.
Marvin told me my order for the solenoid was already at the Post Office. That alone is pretty impressive. Marvin gets up early apparently. For that I'm grateful.
Later I received a voicemail from Marvin indicating he went back to the Post Office, found my package had not shipped yet and took the time to combine/consolidate my parts order into one package and refund my shipping fees for the second order. He didn't have to do that but did.
Marvin is a great guy and provides outstanding customer service.
Thank you Marvin!