OK, I don't want to belittle anybody's experiences with shipping. We all know how it feels to have that part we were waiting for arrive in unusable condition. It's a miserable condition.
Just for a moment, imagine this situation... You're a supplier to Boeing. It's Friday afternoon and the Boeing buyer is on the phone, mad as all heck because he believes you've shipped him damaged goods. Because this is a multi-year, multi-million $$ contract, you get on an airliner and beat it more than half way across the continent. Saturday morning you're standing on the fuselage inspecting what clearly is a damaged component, however the damage looks... familiar. You head down to the floor level, find the shipping crate and find some familiar marks on the wooden shipping crate. You locate the shop foreman and ask to see where the forklifts are kept. He walks you to the forklifts and there it is, a forklift with residue of the wooden packing crate and its contents still on the forks.
Sure enough, the forklift driver had skewered the packing crate with both forks, destroying a $100K component. Then, being not very observant, he delivered the damaged component to the shop floor and drove the forklift back to the receiving dock without even knowing he had done any damage, thus he didn't even try to clean up the evidence trail.
Needless to say, the Boeing buyer was more than a little embarrassed by this situation and apologized profusely. I managed to catch a flight and was home not long after midnight so my entire weekend wasn't ruined.
The moral of the story? Yeah, everybody makes mistakes...