I had an issue with one item on an order that came today from www.mcmaster.com
. Something was damaged in a way that I couldn't use it, but most of the item was fine, and the good portion was more than large enough for them to restock it, although not in the original size.
I called them up.
The person who picked up the phone was able to give me a credit and send me another. No phone menu, no waiting.
They refused my offer to return the item, saying they'd prefer that I found a use for the remaining portion. This I can do. They didn't ask for a photo.
Since the item was somewhat pricey, this considerably exceeded my expectation.
Bottom line: top score for McMaster. They done well.