If it makes you feel any better, my first crate (tail) was damaged.. About $400 worth of replacement parts. Luckily I still had enough good parts to keep me busy for awhile.
The carrier was Old Dominion.. the wing and fuse kits came later by the same carrier and were OK. Its just what happens when an underpaid new dock worker runs his forklift into the side of the crate. Van's was really responsive and provided all the papers I needed to submit a claim.
Unfortunately, the "crating charge" cost of $75? or so was NOT covered by the carrier. So I did have to pay a little out of pocket.