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  #1  
Old 11-16-2017, 07:29 PM
asw20c asw20c is offline
 
Join Date: Jun 2010
Location: Edgewood, NM
Posts: 87
Default I'm sick of these ham-fisted carriers!!!!

Today I received yet another damaged part from VAN's. For every package I've received larger than an envelope it has been damaged in one form another. My wing kit? It had holes through the side where forks from a forklift were run through the box, and two of the the three skids underneath were missing. Today I received a replacement inboard wingskin that looked like it had been packaged fairly well by VAN's, yet the two inboard corners had been smashed. Both were curled, and one was crushed badly enough that it was cracked. I wish there was something we could do to make these carriers (UPS and FedEx) take greater care. Complaining to customer service does NOTHING.
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  #2  
Old 11-17-2017, 06:12 AM
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grubbat grubbat is offline
 
Join Date: May 2012
Location: Ga
Posts: 509
Default Aircraft Parts

Normally, when a person in the freight carrying business sees a crate with a big warning on the side stating “aircraft parts”, one would think that they would handle it with care. However, me thinks these labels draw attention from those who may be a bit evenous or carries a chip on their shoulder of those rich aircraft people. If I were Van’s, I would avoid labels that draw attention to their shipments.
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  #3  
Old 11-17-2017, 07:51 AM
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maniago maniago is offline
 
Join Date: Aug 2014
Location: Bowie MD
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Default

Ack. UPS and Fedex are the worst with crates. I got all my big crate stuff by proper road freight. No issues. Maybe cost a few more pennies but the lack of aggravation is worth the price. Esp when youre chomping at the bit for some part.
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  #4  
Old 11-17-2017, 08:36 AM
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bret bret is offline
 
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Location: Gardnerville Nv.
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Default

You are not alone, some one should start a poll on this subject....be interesting the percentage of damaged parts.
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  #5  
Old 11-17-2017, 09:39 AM
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rleffler rleffler is offline
 
Join Date: Jun 2006
Location: Delaware, OH (KDLZ)
Posts: 3,693
Default

Quote:
Originally Posted by bret View Post
You are not alone, some one should start a poll on this subject....be interesting the percentage of damaged parts.
When I was building (over five years ago) Barb and Ann had a pretty good handle on these issues. I know I had several conversations with them about the best method and company to ship my kits.

I have no idea if either of them are still at Van's or are in the same roles.
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  #6  
Old 11-17-2017, 09:46 AM
flybill7 flybill7 is offline
 
Join Date: Jan 2005
Location: Severna Park, Maryland
Posts: 409
Default

Strange. During my entire build, I did not receive a single damaged part. Neither in the big Wing, Fuse and Finish kit crates shipped via ABF, or the smaller stuff shipped however it was shipped (USPS, Fedex, UPS).
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  #7  
Old 11-17-2017, 01:43 PM
darata darata is offline
 
Join Date: May 2016
Location: Bend, OR
Posts: 37
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UPS didn't earn the nickname United Parcel Smashers for no reason. Sorry for your misfortune.
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  #8  
Old 11-17-2017, 02:09 PM
Mikeandmaz Mikeandmaz is offline
 
Join Date: Sep 2015
Location: England
Posts: 14
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Sorry to hear you've had problems. I've only had the Empennage so far but it all came via FedEx to the UK undamaged and in under a week. The lorry driver even helped me carry it up the garden to the workshop, couldn't fault them.
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  #9  
Old 11-17-2017, 02:28 PM
Kyle Boatright Kyle Boatright is offline
 
Join Date: Aug 2005
Location: Atlanta, GA
Posts: 2,934
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I've had damaged parts from Van's. They (the shippers) poked a set of forks through the crate on my RV-6 fuselage and damaged the bottom forward skin.

I've had paint dropped off with acrylic enamel running out of the box onto the brick front porch.

I've had $1,000 of spruce spar blanks ruined.

And those are just the ones that come to mind easily.

:-(
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Last edited by Kyle Boatright : 11-17-2017 at 03:36 PM.
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  #10  
Old 11-17-2017, 02:47 PM
StressedOut StressedOut is offline
 
Join Date: Jun 2017
Location: Fullerton, CA
Posts: 10
Default

I received my RV-14A empennage kit about three weeks ago thru FedEx. It looks like they ran into it with a forklift on one end. Total damage was three parts: both elevator spars and a trim tab lower skin.

Vans had new parts to me within a few days. They said that damage claims have spiked recently.
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