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  #11  
Old 02-13-2018, 10:52 AM
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FasGlas FasGlas is offline
 
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It's a good racket for them, just like Garmin, a quick fix is $225 and big fix is $225. Just slap on a few bucks worth of ear cups and a pad and you have a $400 set of Bose X that you just paid $225 to replace a $2 plastic yoke. Sounds a bit like Apples business model... New model about to be released and Apple send out a "Slow down" bit of software to everyone's existing Apple.. UPGRADE..
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  #12  
Old 02-13-2018, 11:36 AM
Aluminum Aluminum is offline
 
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Quote:
Originally Posted by FasGlas View Post
It's a good racket for them, just like Garmin, a quick fix is $225 and big fix is $225. Just slap on a few bucks worth of ear cups and a pad and you have a $400 set of Bose X that you just paid $225 to replace a $2 plastic yoke. Sounds a bit like Apples business model... New model about to be released and Apple send out a "Slow down" bit of software to everyone's existing Apple.. UPGRADE..
Then again, I pay a Bose a month to rent a rusty hangar older than I am that floods whenever it rains. I find that when a company gets this successful, it's usually because the price is worth it, not because they're all evil greedy capitalists.
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  #13  
Old 02-13-2018, 11:54 AM
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FasGlas FasGlas is offline
 
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No, I find that as a company becomes the best game in town their customer service tends to become distant a greedy. Garmin used to have a decent customer service and a reasonable price a long time ago but then refused to deal with the aircraft owners, since then all TSO'd equipment must go through a dealer and the price rocketed.. And dealers charge you, too. The bigger Garmin got the worse they treated us. Bose aviation are pretty much top of the line, they know it, and it's a very small part of their business. Treating us like ATM's is their model. Lightspeed did the same thing. Apple is the same, probably one of the greediest of them all. I do my best trying not to support companies like these but sometimes you have little choice.

A prime example is this broken yoke, just a few bucks, and very easy to change out. Yet, Bose demands $225 to do just that and they will not sell any parts. Garmin charges a full service fee to replace a worn out backup battery. Go look at the service fee schedule for Garmin. YIKES!! The battery is about 5 bucks. (I change my own, takes about 20 minutes).

Last edited by FasGlas : 02-13-2018 at 12:01 PM.
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  #14  
Old 02-14-2018, 07:00 AM
Michael Henning Michael Henning is offline
 
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Location: Nashua, NH
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A yoke broke on my Bose X headsets. I upgraded to the DC One-X and haven’t looked back. Less money, equal or better performance, and if it breaks, I can drop it off to DC in the morning and they will fix it same day for free! It was a no brainer for me, plus the Bluetooth is great on X-country flights.
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Last edited by Michael Henning : 02-14-2018 at 07:02 AM. Reason: Spelling
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  #15  
Old 02-14-2018, 07:55 AM
SgtZim SgtZim is offline
 
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Quote:
Originally Posted by ArVeeNiner View Post
They charge $225 for a full refurbishment.
ow, time to mix up some epoxy then

I hope you can get them back into service.
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  #16  
Old 02-14-2018, 09:32 AM
Canadian_JOY Canadian_JOY is offline
 
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Epoxy? Go one better... JB Weld!

Last week I discovered my wife's Bose X had a broken yoke. Don't know what broke it - suspect it just gave up the ghost with all the thermal cycling it's been seeing of late.

Brought the headset home, removed the wire clip and pulled the wire from the yoke, then scuff-sanded the plastic to give some "tooth" for adhesion. Mixed up a batch of JB Weld, applied and let cure 48 hours. Reinstalled the wire and wire clip.

Looks a bit less appealing than a new yoke, but on Monday's flight it worked a charm. Net cost of the repair was likely $0.25...

If it breaks again I'm going to pull the wire from its track within the yoke, then cut and fit a piece of steel wire (small coat hanger) and JB-Weld it into the wiring track. The wire itself will be tacked to the JB-Weld using cyano-acrylic glue.

While I like the Bose, I'm not at all inclined to spend the CAD$300 it would take for a factory repair. I contrast this to my David Clarks which I purchased new in 1980 - I've suffered one microphone failure with them and no wiring or mechanical failures in 37 years or service. Bose would do well to revisit the mechanical design of their headsets. The ear cup yoke clearly is not the place to use plastic as the primary structure.

Last edited by Canadian_JOY : 02-14-2018 at 02:47 PM.
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  #17  
Old 02-14-2018, 11:00 AM
Michael Henning Michael Henning is offline
 
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Canadian Joy is right about the build structure of Bose headsets. Mine broke trying to replace the ear pads, and I was being gentle. The DC headsets are built more than strong enough to handle occasional abuse.
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