Last month, I had occasion to land and purchase avgas at an airport advertising a "Guaranteed" fuel price on Airnav. The pump price was 45 cents per gallon higher than advertised. Since it was self-service and the price was reasonably competitive, I topped off. No one was there for me to question the price.
It was annoying and I couldn't resist the urge fire off a respectful email to Airnav inquiring as to what is exactly meant by a "Guaranteed" fuel price. I commented that the attractive fuel price was THE reason I landed at that airport rather than others in the area. Airnav requested a copy of the receipt and said they'd get back to me.
Fast forward three weeks, yesterday, without any further communication from Airnav I received a refund check in the mail for the price difference. In the end, Airnav honored the guaranteed price.
Mike
It was annoying and I couldn't resist the urge fire off a respectful email to Airnav inquiring as to what is exactly meant by a "Guaranteed" fuel price. I commented that the attractive fuel price was THE reason I landed at that airport rather than others in the area. Airnav requested a copy of the receipt and said they'd get back to me.
Fast forward three weeks, yesterday, without any further communication from Airnav I received a refund check in the mail for the price difference. In the end, Airnav honored the guaranteed price.
Mike