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Old 05-29-2019, 01:30 PM
findane findane is offline
 
Join Date: Oct 2014
Location: Naples, FL
Posts: 48
Default Earthx Batteries. Excellent customer service

I purchased an Earthx Battery just over two years ago. I installed it to test my panel. It was used for about 15 minutes to test some of the avionics. I disconnected the battery and it sat for about 18 months. It has completely discharged and will not accept a charge.

I explained the situation with Earthx. Even though the battery is a few weeks
out of warranty and I should have had a battery charger/maintainer connected, they are standing by their product. They are replacing the battery under warranty. That is excellent customer service!
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Old 06-12-2019, 12:03 PM
EarthX Lithium EarthX Lithium is offline
 
Join Date: Feb 2014
Location: Windsor, CO
Posts: 219
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Dear Findane,

We are very happy you are a satisfied customer! You are not the first, nor will you be the last, to inadvertently forget to charge your battery during the exciting and sometimes long duration it takes to build a plane. This seems like a great spot to remind builders that any battery chemistry, lead acid or lithium, needs to be periodically topped off when not in use to avert having the voltage drain too low as this will permanently damage the battery. If you have a lead acid battery, I would recommend every 3 months topping it off, and if you have a lithium, I would recommend every 6 months topping it off to ensure it's longevity.
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Last edited by scrollF4 : 06-12-2019 at 12:09 PM. Reason: avert vs advert
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