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  #11  
Old 05-30-2017, 01:27 PM
mturnerb mturnerb is offline
 
Join Date: Apr 2015
Location: Ponte Vedra, FL
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I suggest you very carefully inspect the large skins: I missed some damage one one sking that was partially hidden by the blue plastic (looked like a minor tear, but skin had full-thickness damage underneath). Vans stepped up and took care of it when I found the damage later. As much damage as you have to the crate means some of the items inside may have been crushed against others - in my case I think a long angle perforated the skin with a very innocent looking little tear in the blue plastic.
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  #12  
Old 05-30-2017, 01:28 PM
Tom023 Tom023 is offline
 
Join Date: Jul 2011
Location: Cypress, TX
Posts: 174
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For what it is worth, to Houston I've had good experiences with both Old Dominion (wing (minor crate damage), empennage and fuselage kits; and ABF for the finishing kit. No damage to any parts and very reasonable cost, $300 or less for each kit and $540 for the finishing kit. You can choose your shipper and Anne can quote the different rates.
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  #13  
Old 05-30-2017, 02:09 PM
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bk1bennett bk1bennett is offline
 
Join Date: Nov 2015
Location: Sachse, TX
Posts: 40
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Quote:
Originally Posted by myrv7 View Post
I had to deal with the same busted crate from FedEx in January. If you look at my blog under "Empennage kit delivery", you can see the very damaged crate! While the truck was still at the hangar (prior to unloading), I called Van's for guidance. Following the phone call, I refused the shipment and the truck driver drove away with the jacked up crate. Like Scott said, I was also concerned about parts that may have been missing since the entire top of the crate was detached. Van's said they would handle the claim with FedEx. About a month later, the second empennage shipment arrived with barely a scratch on it....also from FedEx with the same truck driver.

Other than refusing the crate at delivery, I didn't do anything during the process. Kim from Van's handled everything and was a pleasure to work with.
Maybe I've made my first mistake -- I could have have refused to accept the shipment, too. I am disappointed in myself that I didn't even think about calling Van's when the shipment arrived in a damaged crate. Good "piloting" by you. The crate you sent back looks worse than mine is. Maybe I will get lucky.
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  #14  
Old 05-30-2017, 02:19 PM
charger81 charger81 is offline
 
Join Date: Nov 2008
Location: Texas
Posts: 163
Default regardless....

Based on what others who have posted, it sounds like Vans will get it all resolved and there is no wrong decision; refuse to accept or accept and work with Vans to get replacement parts as needed.
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  #15  
Old 05-30-2017, 02:49 PM
Salter Salter is online now
 
Join Date: May 2017
Location: Elberta, AL
Posts: 45
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Was just notified that my -14 empennage shipped out today on OD, I hope it arrives undamaged. But lately my luck with heavy freight has not been the best.
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  #16  
Old 05-30-2017, 03:16 PM
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bkervaski bkervaski is offline
 
Join Date: Mar 2017
Location: Birmingham, Alabama
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Quote:
I suggest you very carefully inspect the large skins: I missed some damage one one sking that was partially hidden by the blue plastic
Same here! Fortunately, Vans being a fantastic company to work with, they replaced it a month later.
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  #17  
Old 05-30-2017, 03:27 PM
rvbuilder2002 rvbuilder2002 is offline
 
Join Date: Jul 2005
Location: Hubbard Oregon
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Quote:
Originally Posted by bk1bennett View Post
I think I just understood your meaning: It' missing quite a few EXTERNAL parts. I am really having a hard time understanding what in the heck FedEX did to the crate. It's wacky, but I'm not going to waste many calories on it. My hope is that it's not missing any INTERNAL parts!
Correct
I meant exterior parts of the crate that are missing.
Can't comment on parts missing from the inside based on the photos
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  #18  
Old 05-30-2017, 03:52 PM
TimO TimO is offline
 
Join Date: Feb 2005
Location: Wisconsin
Posts: 327
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On both airplanes I had crate damage from forklifts that stuck forks into the crates. Both times Van's took good care of me, so always call them and let them know what's up. Both times too, the damage could have been far worse than it was, and it ended up being just some skins that needed being replaced if I remember correctly.

It does really baffle me why shippers don't pay attention to which side should be up, and stacking limitations, and all of the things that they do. Especially if they are on the hook for damages.
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  #19  
Old 05-30-2017, 08:32 PM
asw20c asw20c is offline
 
Join Date: Jun 2010
Location: Edgewood, NM
Posts: 73
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Same issue for me. Crushed/perforated wing kit from FedEx. After inventory and finding damaged parts, it was a simple matter of a call to Van's with follow up including emailing photos of the damage. They told me that as long as the freight is prepaid then it is on them (Van's) to deal with claims against the shipping company. I had my replacement parts within a week. Very painless and excellent support from Van's.
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  #20  
Old 05-30-2017, 09:12 PM
Qui Qui is offline
 
Join Date: Aug 2013
Location: Poplar Grove, IL
Posts: 16
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I have used Old Dominion and ABF to deliver my kits and they have been excellent. Because of continuous issues with FED EX over the last several years, I avoid them at all costs
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