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  #1  
Old 10-27-2017, 05:33 PM
Rupester Rupester is offline
 
Join Date: Dec 2005
Location: Mahomet, Illinois
Posts: 2,161
Default BIG shout-out to GRT!!!!

Yesterday my GRT PFD (pilot side) would not boot up. First problem in 5+ years of flying. I called GRT; they said to assure the unit had solid power and ground. If that checked out OK, ship it to them with a material return form from their website. I shipped the unit USPS -Overnite yesterday afternoon at 3:30.
This afternoon at around 4:45 EDT (GRTs time) they called to tell be my unit was repaired and would hopefully ship out this afternoon yet! Lo and behold, it did ship out and I have the UPS tracking number. And if that's not good enough, they shipped it without getting charge card or payment info ... that request came in an email.
Awesome response from GRT .... can't say enough good about them.
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Terry Ruprecht
RV-9A Tip-up; IO-320 D2A
S. James cowl/plenum
(Dues paid thru Nov '18)
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  #2  
Old 10-28-2017, 10:45 AM
Rupester Rupester is offline
 
Join Date: Dec 2005
Location: Mahomet, Illinois
Posts: 2,161
Default Follow-up

I sent the unit out Thursday afternoon at 3:45PM. The repaired PFD was delivered to my door this morning (Saturday) at 9:30AM. That's just under 42 hrs total time. (Credit also goes to USPS for their overnite guaranteed delivery.)
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Terry Ruprecht
RV-9A Tip-up; IO-320 D2A
S. James cowl/plenum
(Dues paid thru Nov '18)
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  #3  
Old 10-28-2017, 12:16 PM
Ivan Kristensen's Avatar
Ivan Kristensen Ivan Kristensen is offline
 
Join Date: Mar 2008
Location: Guelph Ontario
Posts: 163
Default GRT Pirep!

In addition to producing a top quality product GRT really stands out when it comes to their service, as evidenced by the post above.
Try and get that from one of the "Big" companies. They will barely talk to you much less deal directly with you on service, all their service items must go through their dealer network and that means $$$$$
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First flight June 28, 2010. Now 1000 hours of flight time.
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  #4  
Old 10-28-2017, 12:40 PM
CanyonDweller CanyonDweller is offline
 
Join Date: Jan 2013
Location: Floydada, TX
Posts: 20
Default

Ditto, my experience with GRT has been the same. And although I didnít build my plane I really like their products.
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  #5  
Old 10-29-2017, 09:30 PM
6 Gun 6 Gun is offline
 
Join Date: Jun 2005
Posts: 750
Smile Grt

GRT has great customer service took care of my problem!
Bob
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