I don't think you'd get that kind of service from Garmin and Garmin radios fail too.
That's partially true...Garmin only charges $200 (20% less) for a flat rate repair on their GTR comm radio when out of warranty...
We have not had good luck with those radios, so we have pretty much switched to the more powerful (and usually cheaper) Garmin GTR's - or Trig, or Dynon, or Becker.
I can tell you that the older ICOM's - the non ribbon cable radios - we're pretty bulletproof and fantastic radios for the price, but once they switched to that faceplate/ribbon cable design it quickly became apparent the reliability of that particular component/design made it prone to failure at a much higher rate than their competitors. While all boxes can/do fail, I can guarantee from experience that Dynon/Trig/Garmin/etc.. fail at a much lower rate.
Just my 2 cents as usual!
Cheers and happy holidays,
Stein