I second everything Carl said here.
I just had my panel cut a few months ago by Bill on the recommendation of Carl.
Bill was very patient with my changes.
Upon recipt of the panel, it appeared a fork truck ran over it. When I brought it to my local Post Office, they were very unapologetic & said it should have been labeled with "Fragile".
I couldn't believe it. It just didn't fall off a table, there was a big gash in the center of the 90 degree bend.
I contacted Van's to drop ship another blank panel for Bill to recut.
Although it was no fault of his, Bill wanted to pay for the new blank, recut & ship. He even included a check to pay for it when he shipped back the newly cut panel.
The good news is that the USPS reimbursed me the $50 within a week. There was no denying the damage was there's with the pictures I included for the online claim.
The new cut panel arrived without damage this time.
Bill marked it "Fragile" about 20 times. BTW, Bill recut & paid the shipping.
I voided his check for the blank reimbursement.
Great service & highly recommended.
Dan "RoadRunner" Landry
Morphed RV7, N20DL, PNP Pilot
1040+ hours, hit 1000 enroute to Oshkosh
2017 Donation Paid