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Old 05-30-2017, 01:27 PM
mturnerb mturnerb is offline
Join Date: Apr 2015
Location: Ponte Vedra, FL
Posts: 531

I suggest you very carefully inspect the large skins: I missed some damage one one sking that was partially hidden by the blue plastic (looked like a minor tear, but skin had full-thickness damage underneath). Vans stepped up and took care of it when I found the damage later. As much damage as you have to the crate means some of the items inside may have been crushed against others - in my case I think a long angle perforated the skin with a very innocent looking little tear in the blue plastic.
Turner Billingsley
RV-14A In Progress
N14TK Reserved
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Old 05-30-2017, 01:28 PM
Tom023 Tom023 is offline
Join Date: Jul 2011
Location: Cypress, TX
Posts: 212

For what it is worth, to Houston I've had good experiences with both Old Dominion (wing (minor crate damage), empennage and fuselage kits; and ABF for the finishing kit. No damage to any parts and very reasonable cost, $300 or less for each kit and $540 for the finishing kit. You can choose your shipper and Anne can quote the different rates.
RV14A #140083
Wings, empennage, fuselage and finish slow builds completed
FWF and avionics in progress
2017 Donation
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Old 05-30-2017, 02:09 PM
bk1bennett's Avatar
bk1bennett bk1bennett is offline
Join Date: Nov 2015
Location: Sachse, TX
Posts: 48

Originally Posted by myrv7 View Post
I had to deal with the same busted crate from FedEx in January. If you look at my blog under "Empennage kit delivery", you can see the very damaged crate! While the truck was still at the hangar (prior to unloading), I called Van's for guidance. Following the phone call, I refused the shipment and the truck driver drove away with the jacked up crate. Like Scott said, I was also concerned about parts that may have been missing since the entire top of the crate was detached. Van's said they would handle the claim with FedEx. About a month later, the second empennage shipment arrived with barely a scratch on it....also from FedEx with the same truck driver.

Other than refusing the crate at delivery, I didn't do anything during the process. Kim from Van's handled everything and was a pleasure to work with.
Maybe I've made my first mistake -- I could have have refused to accept the shipment, too. I am disappointed in myself that I didn't even think about calling Van's when the shipment arrived in a damaged crate. Good "piloting" by you. The crate you sent back looks worse than mine is. Maybe I will get lucky.
Latest Annual Donation Date: 11 Apr 2018
RV-14A Empennage Kit #140396
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Old 05-30-2017, 02:19 PM
charger81 charger81 is offline
Join Date: Nov 2008
Location: Texas
Posts: 186
Default regardless....

Based on what others who have posted, it sounds like Vans will get it all resolved and there is no wrong decision; refuse to accept or accept and work with Vans to get replacement parts as needed.
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Old 05-30-2017, 02:49 PM
Salter Salter is offline
Join Date: May 2017
Location: Elberta, AL
Posts: 45

Was just notified that my -14 empennage shipped out today on OD, I hope it arrives undamaged. But lately my luck with heavy freight has not been the best.
RV-14 empannage complete
wings in progress
SN# 140398
N170CS reserved
Flying out of 82J
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Old 05-30-2017, 03:16 PM
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bkervaski bkervaski is offline
Join Date: Mar 2017
Location: Birmingham, Alabama
Posts: 616

I suggest you very carefully inspect the large skins: I missed some damage one one sking that was partially hidden by the blue plastic
Same here! Fortunately, Vans being a fantastic company to work with, they replaced it a month later.
#140376 RV-14A QB IO-390 Thunderbolt
Registered: N196
Progress: Final Assembly
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Old 05-30-2017, 03:27 PM
rvbuilder2002 rvbuilder2002 is offline
Join Date: Jul 2005
Location: Hubbard Oregon
Posts: 7,440

Originally Posted by bk1bennett View Post
I think I just understood your meaning: It' missing quite a few EXTERNAL parts. I am really having a hard time understanding what in the heck FedEX did to the crate. It's wacky, but I'm not going to waste many calories on it. My hope is that it's not missing any INTERNAL parts!
I meant exterior parts of the crate that are missing.
Can't comment on parts missing from the inside based on the photos
Any opinions expressed in this message are my own and not necessarily those of my employer.

Scott McDaniels
Hubbard, Oregon
RV-6A (aka "Junkyard Special ")
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Old 05-30-2017, 03:52 PM
TimO TimO is offline
Join Date: Feb 2005
Location: Wisconsin
Posts: 359

On both airplanes I had crate damage from forklifts that stuck forks into the crates. Both times Van's took good care of me, so always call them and let them know what's up. Both times too, the damage could have been far worse than it was, and it ended up being just some skins that needed being replaced if I remember correctly.

It does really baffle me why shippers don't pay attention to which side should be up, and stacking limitations, and all of the things that they do. Especially if they are on the hook for damages.
Tim Olson - CFI
RV-10 N104CD - Flying 2/2006 - 1300+ hours
RV-14 N14YT - Flying 6/2016 - 175+ hours
RV-10/14 Transition Training:
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Old 05-30-2017, 08:32 PM
asw20c asw20c is offline
Join Date: Jun 2010
Location: Edgewood, NM
Posts: 124

Same issue for me. Crushed/perforated wing kit from FedEx. After inventory and finding damaged parts, it was a simple matter of a call to Van's with follow up including emailing photos of the damage. They told me that as long as the freight is prepaid then it is on them (Van's) to deal with claims against the shipping company. I had my replacement parts within a week. Very painless and excellent support from Van's.
Empennage Complete Except for Tips
Wings Underway
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Old 05-30-2017, 09:12 PM
Qui Qui is offline
Join Date: Aug 2013
Location: Poplar Grove, IL
Posts: 16

I have used Old Dominion and ABF to deliver my kits and they have been excellent. Because of continuous issues with FED EX over the last several years, I avoid them at all costs
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