First of all, I love my NavWorx ADS-B! I was an early adapter to the box and it has always worked very well. A couple of times, at no additional expense, I did have to send the box back for upgrades because of FAA changes in the ADS-B Specs but never for a malfunction. Recently, I had one of these updates and on my flight to Oshkosh, I was not getting correct displays of ADS-B traffic on my GRT display. Bill Moffett knew exactly what was causing the problem. Apparently, the GRT Hx display uses a large amount of memory for synthetic vision and is not able to handle traffic updates of more than 4 updates per second. The ADS-B was configures to send updates at 12 updates per second. So that I could have a correct display of traffic on my flight home, Bill went out of his way to download the needed programming app onto a computer that evening. Then the next day, he left his booth and made the long, hot trip out to Homebuilt Camping to personally reset the update rate and to insure that the ADS-B was perfectly configures. I could not be more thankful and appreciative of his fine example of outstanding Customer Service. Well done Bill Moffett!!