I started a thread recently reporting that during flight the map portion of my SkyViw went from orange to red…as if I was flying in a TFR. I checked before flight, and after, the nearest TFR to my position was a stadium TFR in Columbia SC for the Gamecocks game which was surface to 3000' and nowhere near me.
Another poster noted that he'd flown in NC and SC, where I am, and had encountered the screen going red. I heard from others that in FL there was some kind of ADSB test causing issues but nothing was noted in the FAA TFR notifications.
I called Dynon Tech Support and the guy I spoke with was borderline rude…cut me off half-way through explaining the issue and said 'we know about it, its a software glitch and it'll be fixed in SV 13.1 in early January. Okay?
Had to go to UK on family matter and thought by time I returned 'maybe' the situation would be resolved. Alas, no.
Flew today, everything normal except that map part of screen is red as if I was in a TFR. If you press the + or - signs on the Touch screen the regular map appears underneath the red but goes all red once you take your finger off.
Its possible to fly but the red blanks out many features such as lakes, rivers, roads, and more importantly airspace boundaries so I didn't feel comfortable flying too far with such poor information. My iPad was offering much better info through Foreflight.
It's been 2 weeks since my call to Dynon Tech so I called today…8 times with no answer from anyone, not even the receptionist. Hey, if it's the Xmas party I get it…why not just say you're closed and will be back tomorrow?
Just called again…receptionist answered. I asked for a supervisor or someone in management level and she passed me on to a guy….no answer, back to voice mail.
This is the second big problem I've had with Dynon and the Skyview screen in 18 months on a brand new SLSA. I have to say, for me, the level of customer service leaves a lot to be desired. I know others have said different but this is my actual experience.
Right now I'm faced with not being able to fly farther than the local area since the map function is basically useless. So far Dynon haven't put out anything about this glitch or that they have a 'fix' which won't be out till 'early January' meaning maybe a month to six weeks before there's a suitable fix?
Went to the avionics shop on the field to see if they'd heard anything but they hadn't.
Another poster noted that he'd flown in NC and SC, where I am, and had encountered the screen going red. I heard from others that in FL there was some kind of ADSB test causing issues but nothing was noted in the FAA TFR notifications.
I called Dynon Tech Support and the guy I spoke with was borderline rude…cut me off half-way through explaining the issue and said 'we know about it, its a software glitch and it'll be fixed in SV 13.1 in early January. Okay?
Had to go to UK on family matter and thought by time I returned 'maybe' the situation would be resolved. Alas, no.
Flew today, everything normal except that map part of screen is red as if I was in a TFR. If you press the + or - signs on the Touch screen the regular map appears underneath the red but goes all red once you take your finger off.
Its possible to fly but the red blanks out many features such as lakes, rivers, roads, and more importantly airspace boundaries so I didn't feel comfortable flying too far with such poor information. My iPad was offering much better info through Foreflight.
It's been 2 weeks since my call to Dynon Tech so I called today…8 times with no answer from anyone, not even the receptionist. Hey, if it's the Xmas party I get it…why not just say you're closed and will be back tomorrow?
Just called again…receptionist answered. I asked for a supervisor or someone in management level and she passed me on to a guy….no answer, back to voice mail.
This is the second big problem I've had with Dynon and the Skyview screen in 18 months on a brand new SLSA. I have to say, for me, the level of customer service leaves a lot to be desired. I know others have said different but this is my actual experience.
Right now I'm faced with not being able to fly farther than the local area since the map function is basically useless. So far Dynon haven't put out anything about this glitch or that they have a 'fix' which won't be out till 'early January' meaning maybe a month to six weeks before there's a suitable fix?
Went to the avionics shop on the field to see if they'd heard anything but they hadn't.
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