Mike S
Senior Curmudgeon
I have just gotten my GRT EFIS screens back on line after having a software glitch while at Vettermans flyin.
I sent the ailing box back to GRT, and the problem was in the OS, so they reloaded things for me. Total cost??? Shipping charges. And these are way out of warranty.
Only one problem, they were not able to save the settings, and I did not know at the time that I could have backed up the settings. So, I ended up having to enter everything by hand, which was a long and frustrating task, considering my level of computer savvy. I got as far as I could on my own, and finally gave Carlos a call.
Without any knowledge of how the panel is wired, Carlso was able to guide me through the process in about 30-45 minutes-----including a lot of trial and error to determine which of the six serial input/output pairs was hooked up to what-----basically a process of elimination on his part.
All is now up and running happily, and I have a saved copy of the settings for each of the GRT units.
As the second owner of these units, I am both amazed and grateful for the level of support that I have gotten from GRT.
I sent the ailing box back to GRT, and the problem was in the OS, so they reloaded things for me. Total cost??? Shipping charges. And these are way out of warranty.
Only one problem, they were not able to save the settings, and I did not know at the time that I could have backed up the settings. So, I ended up having to enter everything by hand, which was a long and frustrating task, considering my level of computer savvy. I got as far as I could on my own, and finally gave Carlos a call.
Without any knowledge of how the panel is wired, Carlso was able to guide me through the process in about 30-45 minutes-----including a lot of trial and error to determine which of the six serial input/output pairs was hooked up to what-----basically a process of elimination on his part.
All is now up and running happily, and I have a saved copy of the settings for each of the GRT units.
As the second owner of these units, I am both amazed and grateful for the level of support that I have gotten from GRT.