Dugaru
Well Known Member
Having previously remarked on how much I liked my new Garmin autopilot, (http://www.vansairforce.com/community/showthread.php?t=148437), I should probably report on a recent development.
I had a G5, a GMC 307, and GSA 28 pitch and roll servos installed last month.
After my earlier post, and about 3 weeks/13 flight hours after the installation, my GSA 28 pitch servo failed, with the error message "servo hardware fault" displayed on the G5.
Communication with Garmin revealed that they "have discovered an issue with some servos and presently have a stop ship on all servos until the problem is resolved."
The Garmin rep I corresponded with has not yet heard when replacement servos will be available to ship.
Garmin has expressed confidence in my remaining (roll) servo and has told me that they see no reason to replace it under warranty.
Needless to say, I was anticipating a better experience with my new Garmin gear. I'm looking forward to Garmin remedying this problem quickly and fairly.
I had a G5, a GMC 307, and GSA 28 pitch and roll servos installed last month.
After my earlier post, and about 3 weeks/13 flight hours after the installation, my GSA 28 pitch servo failed, with the error message "servo hardware fault" displayed on the G5.
Communication with Garmin revealed that they "have discovered an issue with some servos and presently have a stop ship on all servos until the problem is resolved."
The Garmin rep I corresponded with has not yet heard when replacement servos will be available to ship.
Garmin has expressed confidence in my remaining (roll) servo and has told me that they see no reason to replace it under warranty.
Needless to say, I was anticipating a better experience with my new Garmin gear. I'm looking forward to Garmin remedying this problem quickly and fairly.