Pilot135pd
Well Known Member
Hopefully that offer comes after he installs this one and they think he?s calm enough after all they?ve put him through.
Van's Air Force
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Changing Battery on an ACK E04 ELT
- Thread starter Noah
- Start date
Hopefully that offer comes after he installs this one and they think he?s calm enough after all they?ve put him through.
Jeff got right back with me...
Jeff was great,
He seemed pleased to be brought back in the loop. I won?t say that the customer service experience has been good...it hasn?t been even remotely acceptable, but he emailed me and promised to make it right when it?s all done.
I agree, especially given that the loaner unit has a different antenna and tray, you?d think they?d just say, ?register it and keep it,? but I am not asking them for an upgrade (this is)...I just want to be able to fly my **** airplane!
Scott
Jeff was great,
He seemed pleased to be brought back in the loop. I won?t say that the customer service experience has been good...it hasn?t been even remotely acceptable, but he emailed me and promised to make it right when it?s all done.
I agree, especially given that the loaner unit has a different antenna and tray, you?d think they?d just say, ?register it and keep it,? but I am not asking them for an upgrade (this is)...I just want to be able to fly my **** airplane!
Scott
Canadian_JOY
Well Known Member
Which model are they sending you as a loaner? I'm very curious.
ELT 1000
They sent me a brand new ELT 1000. MFG date was 9/24/19. Jeff indicated that they have identified and will be making some corrections to ? some ? ELT 345s, and then they will replace mine. Again.
He was very gracious in his email, I'll report back when we get to the next step.
They sent me a brand new ELT 1000. MFG date was 9/24/19. Jeff indicated that they have identified and will be making some corrections to ? some ? ELT 345s, and then they will replace mine. Again.
He was very gracious in his email, I'll report back when we get to the next step.
Canadian_JOY
Well Known Member
Hmmm... very interesting indeed! Thanks for sharing this info, Scott, and for continuing to keep us updated.
I think (hope) the story is now over
After a few polite back and forth emails with Jeff, as he realized what a journey it has been to get to just replacing a unit so I could fly my airplane, he offered (and I accepted) to have me KEEP the loaner ELT1000, and yesterday I fedexed back their ELT345.
I've still got nothing good to say about the mid-level customer service experience...each time a lower (great) person handed me UP to the Customer Service Manager, progress stopped. Each time Jeff handed me back DOWN to the same Customer Service Manager, progress stopped.
Needless to say, if SHE worked for me, she would be available for employment on the competitive market.
That said, Jeff did what he said he would do, and I've got a legal (and upgraded) ELT in my aircraft. I hope it gives me lots of years of trouble free service!
Scott
After a few polite back and forth emails with Jeff, as he realized what a journey it has been to get to just replacing a unit so I could fly my airplane, he offered (and I accepted) to have me KEEP the loaner ELT1000, and yesterday I fedexed back their ELT345.
I've still got nothing good to say about the mid-level customer service experience...each time a lower (great) person handed me UP to the Customer Service Manager, progress stopped. Each time Jeff handed me back DOWN to the same Customer Service Manager, progress stopped.
Needless to say, if SHE worked for me, she would be available for employment on the competitive market.
That said, Jeff did what he said he would do, and I've got a legal (and upgraded) ELT in my aircraft. I hope it gives me lots of years of trouble free service!
Scott
Thanks for the write up.
Can I please ask - how many cells are there in the ELT? The write up doesn't say, and the photos don't load.
I'd like to order the cells before opening the unit to replace them.
(I'm not in the USA so TSO does not apply. ELT is entirely optional where I live).
Can I please ask - how many cells are there in the ELT? The write up doesn't say, and the photos don't load.
I'd like to order the cells before opening the unit to replace them.
(I'm not in the USA so TSO does not apply. ELT is entirely optional where I live).
Noah
Well Known Member
