No expert on Terra, but....
Do you know how all the others work? I can't say for sure, but I know how 90% of the other brands are released. Usually its an allen wrench in a little hole, usually center bottom. A flash light and eye ball should confirm the fastener style. Its the typical righty tighty, lefty loosey. The idea is to loosen the screw a several turns until the tab can rotate 1/4 turn (which sits in a slot in the tray) and disengages the tray. Than the unit should pull out, that is if its like all other avionics.
Some times you have to fight it and its a pain. What ever you do, don't force it. Try and eye ball the release mechanism any way you can to get some "intelligence" on it. However it sounds like you just can't get a tool to fit. I am going to say you don't have the right size allen wrench? Not 100% sure but good luck.