Find out what kind of AOG (Aircraft On Ground) Service they have.
I sent mine back next day air for an update at a cost to me of $96.81 on Monday 11 Dec 2006. I got an email Tuesay 12 December 2006 that they were upgraded and were being sent out. On Friday, they were not here for the planned Saturday install. They were not here Saturday either. They arrived by USPS $8.10 Flat Rate today.
I do not want a system needed to fly my airplane that cannot be field repaired and the manufacturer does not respond quickly to return an aircraft to flight.
Had I been on a trip, I would have had hotel bills and expenses that could have ran over $1,000 or left to find another way home then back to the aircraft.
UNACCEPTABLE !
One friend of mine did the same return after his airplane got stranded 7 miles from his home base. His misfortune is why mine went back. He asked to have them sent back to him over night and they also were sent the same way mine was. He got his on Saturday.
The reason for sending them back was that his jumped timing and kicked back trying to start. The logic timing that is set when you BLOW in the MAP pressure line to set timing at TDC jumped back to the mechanical timing. The mechanial timing is not set up when you just stick the unit in and set the logic timing with the MAP pressure pulse. This could break a starter off the engine.
I have told emagair air that I want my money back. Their response: "
I am sorry if we have let you down. I failed to note your package came in via overnight. If I had, it would have gone back the same way. You have my sincere apology.
Please return the equipment, and we will refund your money with our thanks for giving us a try."
Not sure why Bill's one P-Mag did not get returned to him the same way he shipped his in.
I do not want a system in my airplane that cannot be serviced in the field or that can leave me STRANDED away from home.
AOG service should be available to send out a complete system if needed then the bad removed system can be returned.
Maybe I fly too much. 1,972 hours in just over 9 years. I have left the airplane out 4 times and came home by other means. Not bad considering NONE of the times were mechanical issues. Weather was the reason each time. One of the times I left it out, it stayed out 2 weeks. I got sick and could not fly the aiplane home.
At the present time, I am not sure anyone can change my mine about NOT putting P-Mags in my airplane. I had budget for Lasar but a year ago when I ordered the P-Mags, it sounded like P-Mag may be as good as or better for less money. Was notified that they were being shipped right before Oshkosh. Ask them to delay shipment as I did not have time to install, test, and fly them to Oshkosh. Said they would ship 2 weeks after Oshkosh. 1 Month after Oskhosh, I inquired when they would ship. They forgot about me and shipped right after.
Can anyone talk me into keeping the P-Mags without having two spare ones for replacement? At the present time, I do not want them and am back to the Lasar system. It is more expensive but they do have AOG service and can get parts to me typically over night.
Did not really want to leave a NEGATIVE post but I am presently negative about P-Mags in my airplane.
VERY DISAPPOINTED in California!!!